Fully Managed Service
Should you choose a fully managed service our trained operators will attend to fill and clean your machines as often as necessary to keep them working around the clock. If demand is at a level that necessitates a visit to fill the machines every day we will ensure that we provide this.
Our operators will look after the following aspects as part of our fully managed service:
- Cleaning and Restocking
- Checking drink quality
- Preventative maintenance
- Recording performance statistics for review
While our representatives who visit your site remain consistent, building a rapport with your staff, we aim to make our service part of a seamless routine that you’ll hardly notice.
We’ll work with you to create a schedule which suits your facilities and arrive in company branded vehicles for a professional touch. Trained by the manufacturers to care for the equipment, our fully managed service operatives will take away the frustrations of keeping things clean and in working order, allowing you and your staff to focus on your business.
Our engineers are on call to ensure that we respond quickly and efficiently to address any technical faults that may occur. Our stated aim is to attend every technical request within 4 hours of receiving your call – a service that is unrivalled in the workplace refreshment industry.
Self-Operated
Self Operated (DIY) machines are filled and cleaned by our clients. Self-operated (DIY) machines can be technically maintained on an ad-hoc basis or, more formally, on a technical service contract if you prefer. The response times for technical service are exactly the same for the fully managed machines we supply or the self-operated machines, filled and cleaned by your own Staff.
You can choose a service contract for any length of time between 12 months and five years if the machines have been supplied by Hallmark. If you already have vending machines that are owned by you and not covered by an agreement with another provider, we would be more than happy to visit and ascertain the type, age and condition of the machines and, if they are machines that we are able to service, we will quote you for a service contract or ad-hoc repair before we start.