May 23, 2023
We worked closely with Virgin Atlantic to provide a bespoke & fully managed vending solution in multiple locations within Heathrow Airport and Virgin HQ.
Virgin Atlantic needed a service partner who understood the importance of continuous excellent service delivery to busy staff break areas being used 24/7, also would be familiar with the challenges of working airside.
We recommended a range of equipment that was modern, energy efficient and reliable, complemented by a diverse & exciting product range, to enhance staff refreshment facilities.
Our many years of experience of working at Heathrow enabled us to plan & rollout a smooth installation, carried out by our technical and operational teams.
Our route merchandisers visit the machines frequently to replenish products, clean and check all is working well. They are always on hand to help with any requests from the team at Virgin Atlantic. Behind the scenes our dedicated service team monitor live telemetry feeds, which alert us to any potential equipment faults. Anything that cannot be resolved remotely is immediately passed to one of our field service engineers to repair.
We are delighted to be working alongside Virgin Atlantic & supporting their incredibly busy teams with our new vending offering.